Electric Company
Met – Ed Electric (800) 545-7741
~ Emergency Power Outages (888) 544-4877
Reporting Outages
• firstenergycorp.com/outages
• Text OUT to 544487
• Call 1-888-LIGHTSS (5444877)
FirstEnergy Preparing for Cold Event
Good afternoon,
FirstEnergy is committed to providing reliable service to all our customers and as such, we are preparing internally for the upcoming extreme cold temperatures. As part of this, all planned outages scheduled for January 20-23 have been canceled. We are actively monitoring the weather conditions and will modify any emergency plans as needed.
Additionally, we have adjusted crews internally according to areas that will be more affected by the weather and are reviewing troubleshooter staffing to ensure adequate coverage for the onset of the cold weather. Currently, we have over 3000 crew members available to assist and are also working with external contractors to assist if the need arises. Crews are completing material checks, such as poles, wires, etc. to ensure equipment and materials are in stock. Appropriate checklists and procedures are being utilized to ensure a safe, timely, and efficient response.
Our engineering department will have hazard teams ready to respond, while planning and protection staff are on call to support any load issues that may arise.
While FirstEnergy is ready to respond to the expected extreme cold temperatures, there are things that customers can do as well to be prepared. Here is a link to our press release that will detail steps customers can take to stay safe and conserve energy during the extreme cold temperatures FirstEnergy Electric Companies Offer Tips to Stay Safe and Save Energy During Extreme Cold (firstenergycorp.com).
If your lights go out, contact your local electric utility to report an outage at 1- 888-LIGHTSS (1-888-544-4877). As part of our plan, FirstEnergy customer call centers will be fully staffed to handle a potentially large volume of calls. Outages may also be reported through our responsive website or by texting OUT to 544487. Information about these technology tools can be found at www.firstenergycorp.com/connect.
As always, if you have any questions or concerns, please do not hesitate to reach out to me.
Thank you,
Marisela Fuster
